Shipping and returns
All of our items are shipped with Fedex. We are proud to offer FREE SHIPPING to the following countries:Australia
United States of America
United Arab Emirates
All Fedex deliveries will require a signature. Please provide a shipping address and contact number where someone can sign to accept the delivery during normal business hours. Ryder does not ship to P.O. boxes.
Each Ryder Collection item is securely packaged, insured and shipped via Fedex. All items are delivered direct to your specified shipping address.
RYDER DIAMONDS DOES NOT PAY YOUR COUNTRY'S DUTY TAX. The customer is responsible for their corresponding duties and tax. Duties and taxes vary according to the destination country, please check your rates prior to purchasing items.
Below is an estimate of duties and tax for specific countries. Table is for reference only.
Hong Kong 0%
New Zealand 20%
United Arab Emirates 5%
United Kingdom 20%
United States 0%
Ryder Diamonds offers free Fedex shipping and insurance, however the customer is responsible for duties and tax payable in your specific countries. This is made clear in the checkout process and can be verified by the customer before completing purchase. Each piece of jewelry will arrive in its own individual packaging. Where a customer has ordered multiple items, each item may be delivered in separate shipments or together in a consolidated shipment at the discretion of Ryder Diamonds
Please review your order carefully.
If you wish to make a purchase from Ryder Diamonds for delivery outside of the countries listed, please email our customer support team directly at firstname.lastname@example.org, and we will do our best to assist you.
We will accept returns within notification of 7 days of receipt of item. To register your intention to return the item, please email us at email@example.com. Customer is responsible to return the item as new and pay for the shipping and insurance costs. The items must be shipped back to us within 30 days of delivery. You will receive full refund within 30 days.
9/F Kimley Commercial Building
142-146 Queens Road
Central, Hong Kong
+852 2805 2589