FAQ

WHAT ARE YOUR OPENING HOURS? 

We are open from 10am until 6:30pm weekdays by appointment only, however, if you are unable to make it in at these times please contact us and we will do our best to accommodate your request. 

 

CAN I UPGRADE MY DIAMOND LATER ON?

Ryder diamonds is proud to offer lifetime diamond upgrades on "Ryder collection" items. For bespoke jewellery, It is difficult for us to buy back larger sized diamonds as each diamond is individually selected for our customers. We prefer not to hold stock, but rather reach out to find the exact diamond that will suit our client from our large network of international diamond dealers. Please do let us know the details of your diamond that you wish to upgrade however and we will do our best to help you to upgrade the diamond. 

 

IS MY DIAMOND LASER INSCRIBED?

The majority of our diamonds are laser inscribed on the girdle with its specific identification number.  Your GIA certificate will mention if the stone has a laser inscription or not.

 

WHERE IS THE RYDER WORKSHOP?

Our 20 plus team of skilled jewellery craftsman are located a couple of floors below our sales team.  All of our items are made in Hong Kong. 

 

CAN I PROPOSE WITH A TEMPORARY SETTING?

Yes! If you have purchased your diamond from us but would prefer that your partner participate in choosing the design, we offer a temporary setting for your diamond. Please contact us for more details.  

 

 I LIKE A PIECE OF JEWELLERY ON YOUR SITE, BUT WOULD LIKE TO MAKE SOME CHANGES. IS THIS POSSIBLE?

All of Ryder diamond's jewellery is 100% hand made, which means that we can custom design and create your one of kind piece. We really love to do something something different to what we've done before for another client. We generally start by discussing design preferences, choosing the main diamond and then doing a technical sketch of the design, all drawn to scale so that it gives a good visual representation of the design. Our jewellers then use that sketch to craft the piece of jewellery. The end result is a truly bespoke and original piece of jewellery. 

 

CAN YOU SEND ME ADDITIONAL IMAGES OF THE RINGS ON YOUR WEBSITE?

If there is a ring from our website that you like and would like to see additional images from different angles please make an enquiry and we will send you additional photos if we have them.

 

DO YOU OFFER ALTERNATIVE METAL OPTIONS SUCH AS ROSE GOLD?

Yes. You can choose 18k white gold, 18k yellow gold, 18k rose gold and Platinum.

 

IS YOUR JEWELLERY RHODIUM-PLATED?

Yes, all of our pieces are rhodium-plated to give them a brilliant shine and a protective layer.

 

WHAT DOES "COLLECTION VS" AND "COLLECTION SI" MEAN?

Collection VS = This means that the colour grade is D-F and the clarity grade is VVS1-VS2. We select our melee (small sized) diamonds for their superb cutting which is what produces the brilliance and fire in diamonds. This grade is the highest grade possible for purchase of melee diamonds.  These stones are graded by diamond experts but do not come with a certificate.

Collection SI = D-F colour, SI1-SI2 clarity.  We choose the same criteria for cutting as we do for "Collection VS".

 

WHERE DO YOU SOURCE YOUR DIAMONDS?

We source our diamonds from an extensive network of dealers in Hong Kong and overseas that are all members of the Kimberly process. All of our diamonds are ethically sourced.

  

CAN YOU HELP ME DESIGN A CUSTOM PIECE OF JEWELLERY?

Ryder Diamonds specialises in creating custom jewellery. If you have an idea for a ring, earring, bracelet or necklace Ryder Diamonds can help you make that vision a reality. Contact us to get started. 

 

WHAT CAN EXPECT FROM HAND MADE DIAMOND JEWELLERY?

Hand made diamond jewellery to a high quality is a dying art. All of our craftsmen are experts at working in gold and platinum and highly skilled to work with high valued and precious gems. The nature of bespoke means that your piece will be an original piece of art. Each piece is done by the hands of these artisans rather than machines, so incidental marks in the gold or very slight flaws should not be considered as imperfections. Each piece will have it's own characteristics. This is part of the beauty of a hand made piece that is one of a kind and uniquely yours. 

 

 

 

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